Quality Improvement Skills Training
Quality Improvement Through Human Centered Design
Our offering marries Human-Centered Design, quality improvement fundamentals, and Design Thinking principles. The Design Thinking methodology assists in managing complexity and bringing multiple perspectives to the table. It enables deep conversations around past failures and helps clinicians and frontline staff share their perspectives.
Learning the Model for Improvement
We believe that healthcare, especially quality improvement professionals, could supercharge their efforts by integrating Design Thinking. In this course, we teach the foundational components of quality improvement. We use the Model for Improvement, Design Thinking tools, and visual canvases. These tools help people focus, align, and nurture creativity. Combining them with a clear improvement plan can spark meaningful change and more effective systems.
By the end of the course, participants will have the knowledge and tools to drive improvement in their organization through Design Thinking.
QIST goals
Have a full understanding of the Model for Improvement (MFI)
The MFI is considered the foundational basis for all major improvement methodologies in the healthcare space. With operational knowledge of the MFI you can tackle unique problems in your organization.
Be equipped with the knowledge to use the MFI, and the tools provided, to guide your quality improvement projects moving forward
Throughout this course, we will practice Human-Centered Design principles. We will challenge you to apply the concepts you learn to the problems of your organization in real-time. Equipped with a toolkit of visual canvases, you will apply new lessons as you progress.
Have a completed Project Charter form
By the final lesson, you will have a completed Project Charter form. This form is your executive one-pager, teeing up your aim, how you will measure it, and how you will get there. Alongside the visual canvases, this form will be available for download so can continue applying this methodology to new problems.
Who is the course for?
We welcome individuals or teams to engage in QIST. This course has been applied to clinical, leadership, and operational teams with effectiveness. No prior competency or training in the quality improvement space is needed to engage in this course. No problem that you would like to solve is off-limits. If you are a manager with a desire to improve processes and systems, this training is made for you.
Interested in QIST?
We are excited to share this offering via asynchronous online learning or in-person training. Check out Quality Improvement Skills Training to learn more!
