Achieve better health outcomes, strategically plan, and enhance competency in quality for healthcare systems across the continuum.
High Impact Events can be workshops, conferences or signature events which bring your member hospitals together for a day or more of engagement. We have conducted HIEs with anywhere from 20 folks to hundreds.
One of our superpowers is the ability to create digital hubs. Digital hubs can drive engagement within a cohort over time and are excellent tools to coalesce members on any given topic when they are geographically spread.
Our classic offering is the one-day workshop. Bringing together member hospitals focused on a specific cause, breaking them into teams, and utilizing human centered applied learning techniques to drive them to strategic action.
We utilize design sprint methodology whenever we work with associations or hospitals over a period of time to solve a problem. We are adept at deploying sprints in as little as 30 days or up to 12 months depending on the engagement needed.
We employ a number of primary research methods to understand the people at the center of the quality work that we do. People are at the center of human-centered design, and our understanding of key stakeholders drives the adoption of best practices and the data that QIOs need to measure their work.
We believe our ability to facilitate conversations that inform real strategies for improving diversity and health outcomes is the best way that our team can contribute to addressing systematic disparities in healthcare.
We apply tried and tested principles of high reliability organizations to your healthcare organization to align teams on a process to minimize harm.
We have developed a high-touch process aimed at identifying the pain points for clinicians in your organization, building a plan to eliminate those pain points.
We have developed a course which marries human centered design techniques and adult learning principles with the science of improvement. Quality Improvement Skills Training has been approved for 5 contact hours and is ready to deploy to your organization.
We work with hospitals, health systems, and community-based organizations to move the metrics that matter. If your team is tasked with improving a clinical outcome, needs to spread a best practice from one setting to another, or needs help framing out your clinical quality improvement approach, then talk with us about how we can help align teams to achieve those outcomes.
We are adept at inviting the community to be part of the partnership and not just be a beneficiary. We use design methods to help build powerful business models and services that truly address social determinants of health and the fundamental challenges which hospitals and communities face.
We aim to bring hospitals together to design, prototype, and test new innovative models for nurse staffing. Hospitals that engage in our nurse staffing offerings leave with fresh ideas on how to redesign their work and curate strategic models that are ready for implementation.
We work with teams to create quality + advocacy showcases to demonstrate the value of quality improvement initiatives across your state. Highlighting your member’s efforts and sharing their projects with peers and key legislators helps you invest in the enhancement of quality and patient safety in your state.
Since our inception, helping organizations design new business models, create compelling strategic plans, and fostering a ‘culture of innovation’ has been at the heart of our work.
















Our DNA: We yearn to impact this world through our work; we value creative thought partners and embrace the freedom to think boldly beyond the box. IMPACT: We exceed expectations and delight. We are strategic “dot connectors” that drive at speed and product quality. CREATIVITY: We are highly experimental. We are always curious. We respect, help, and push each other. FREEDOM: We have the freedom to learn and share. We love to laugh and be ourselves.
Yes! We love playing the role of subcontractor and “hero-maker”. Our team is adept at delivering for state and federal grants (CMS, CDC, etc.). We know you have deliverables and deadlines to meet and we are here to partner with you to do so in any scale. We have partnered with state associations and the AHA on varying length of terms, sometimes for years and sometimes for just a few months or one-off engagements.
Your organization and your members will achieve key strategic goals, and, along the way, become upskilled in human-centered design techniques. We will de-silo communication. We will help your teams/members/communities think differently. We will challenge them; we will be thought partners with them, and through it all, we will have fun! We have experience globally and across many sectors and value sharing our deep and wide knowledge with all our partners. Most importantly, we will get things done. We will set clear objectives at the onset of our engagement, and we will work together with you to execute them in a timely, professional, and quality manner.
Historically, we have worked with many different types of hospitals and health systems – from rural, critical access hospitals to large urban systems. We also have deep experience working with associations, community based organizations, and QIOs. Our work in healthcare extends beyond healthcare delivery and has involved payers, pharma & med tech, and related services.
We can’t, unfortunately, give you specific cost numbers…each project and each budget we curate is bespoke. It is based on the hours our team spends on the programming, visual, and digital fronts to create and deliver the work. We value openness and transparency around cost and always encourage having a conversation with us so we can figure out what we can deliver for you within the budget you are operating in.
Let’s talk about design thinking. Get in touch with us to share your ideas and hear more about our human-centred approach to innovation.
QUALITY HQ | BUSINESS DESIGN ACADEMY | GRAPEVINE
We are business designers. We help you respect the past and invent your future. We love uncertainty, constraints and culture challenges. Let’s go on an adventure together.
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